Privacy Policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

Iris Candle ART (hereinafter referred to as Iris Candle ART), Josipa Jurja Strossmayera 14, 31500 Našice, OIB: 45194089559, in the conduct of its business, collects and processes personal data in compliance with all relevant laws and regulations.

The protection and security of personal data of our customers, clients, and business partners are a priority for Iris Candle ART.

Please read these Information carefully!

Controller of Personal Data Processing Iris Candle ART is the controller of personal data processing in accordance with the law and regulations on personal data protection. Iris Candle ART, as the controller of personal data processing, determines the purpose and means of processing personal data and is responsible for storing and using personal data in paper and/or electronic form.

Iris Candle ART, in its business operations, may also act as a processor of personal data when processing personal data in accordance with the written instructions of the controller of personal data processing.

Data Protection Officer In accordance with legal and regulatory requirements, Iris Candle ART has appointed a Data Protection Officer whom you can contact for any questions related to the processing of personal data or the exercise of rights related to personal data protection.

Contact:

info@iriscandleart.com or via the contact center +385 31 835 004.

Personal Data We Collect The personal data we collect depends on the type of service we provide to our customers, users, and clients, the customer’s intention to use our services, the type of contract we conclude with our client, and the customer’s intention to exercise their rights based on legal and regulatory provisions on personal data protection. Primarily, this includes data without which we cannot perform the service, and it includes at least:

Basic personal data (name and surname) Basic contact information (address, phone number, email address) Data related to the use of the website iriscandleart.com Data related to the use of the Iris Candle ART webshop Other personal data necessary for the exercise of client rights based on legal provisions for consumer protection. Collection and Use of Personal Data Iris Candle ART collects and manages personal data for the purpose of the sales relationship for products and services from its own offer and to fulfill legal and regulatory obligations, as well as for the purpose of realizing its legitimate interests in lawful business.

If required by relevant legal regulations, we will seek the explicit consent of users for certain reasons.

Reasons for processing personal data for the conclusion and fulfillment of contractual obligations include:

Sale of goods and services Sales and marketing activities of Iris Candle ART Administration of contractual relationships Handling and receiving complaints and claims Delivery of purchased goods Debt collection or enforcement of debt collection Reasons for processing your personal data based on our legitimate business interests include:

Notification of changes related to business terms Prevention and detection of fraud For all other activities not covered by the above reasons, we will seek additional consent. Our clients have the right to withdraw their given consent at any time.

Access to Personal Data Iris Candle ART takes technical and organizational measures to ensure that collected personal data is processed only in a manner that is in line with the stated purpose. If necessary for the execution of our business activities, access to personal data will be provided to third parties, including: state bodies and public authorities with the right to access personal data for the purpose of fulfilling legal obligations; lawyers, service providers, printers, financial institutions, and other business partners.

All except state bodies and public authorities process personal data exclusively according to Iris Candle ART’s instructions.

Processing of Personal Data User personal data will be processed within the European Economic Area (EEA) by data processors listed in the Access to Personal Data section, whose responsibility and obligation to protect personal data and maintain its confidentiality are defined by a contractual relationship and in accordance with all technical and organizational measures and legal regulations governing data protection. The personal data collected by Iris Candle ART for the purposes stated in the Collection and Use of Personal Data section will not be made available to anyone without Iris Candle ART’s authorization.

Exercising Rights When legally provided, the user, customer, or client has the right to information about the processing of their personal data; withdrawal of consent at any time if we process personal data with given consent; correction or supplementation of personal data to ensure accuracy; deletion of personal data when no longer needed for the above-mentioned purposes; filing a complaint with Iris Candle ART or the competent state authority.

Iris Candle ART provides communication channels for anyone interested in exercising their rights related to the protection of personal data by submitting requests:

In person at any Iris Candle ART sales center By sending an email from the Iris Candle ART registered email address to info@iriscandleart.com or via the Iris Candle ART web form for registered users. Regardless of the chosen communication channel, the request must be submitted personally and in a way that allows Iris Candle ART employees to identify the requester.

Right to Lodge a Complaint with the Supervisory Authority In addition to filing a complaint about the processing of personal data with Iris Candle ART, a complaint about the processing of personal data can also be submitted to the Croatian Personal Data Protection Agency, Martićeva 14, Zagreb, +385 (0)1 4609 999, azop@azop.hr, www.azop.hr.

Retention of Personal Data The retention period for user personal data depends on the purpose for which we process it.

Data collected solely for sales transactions or the provision of other services are kept for an additional 12 months from the date of the last transaction in which they were used (e.g., delivery transactions, complaints, etc.). Data collected for processing based on legal grounds are kept in accordance with the time limits specified in the relevant law (e.g., Accounting Act, etc.).

Contact For any questions regarding the use of personal data, you can contact us by phone, email, or mail as follows:

By sending an email to info@iriscandleart.com In writing to the address: Iris Candle ART, Josipa Jurja Strossmayera 14, 31500 Našice Through the web form available at www.iriscandleart.com By calling the contact center at +385 31 835 004 For communication regarding the exercise of rights related to the protection of personal data, it is necessary to use the communication channels defined in the “Exercising Rights” section to ensure that each request is registered and the user as the initiator is identified.

Updating Information on the Processing of Personal Data Iris Candle ART regularly reviews and updates the Information on the processing of personal data in accordance with changes in its own business processes or based on legal and regulatory obligations. The valid version of the Information on the processing of personal data is available on our website www.iriscandleart.com. In case of significant changes that affect the processing of personal data to a greater extent, we will promptly publish the information on the website and inform you directly.

Terms of Personal Data Processing for the Service of Delivery, Installation, and Returns For the purpose of providing the measurement, delivery, and return service, Iris Candle ART collects the following data:

Name and surname Delivery or pickup address Phone number and/or mobile phone Information about the delivery or pickup address We provide these data to contracted business partners, logistics service providers for the purpose of fulfilling the contracted services. Partners providing services are authorized by Iris Candle ART to process customer personal data solely for the purpose of performing contracted services.

Cookies and Tracking Internet Activities A cookie is a text file that websites you visit store on the user’s device (computer, tablet, smartphone). Iris Candle ART uses cookies to make it easier for visitors to access features provided by the Iris Candle ART website. Information collected by cookies is used to remember settings and user activities on the website, such as viewing items, navigating pages, placing products in the shopping cart, interesting items, or items for comparison, and so on.

The user can delete or block cookies at any time in the settings of their internet browser. If a user with blocked cookies accesses Iris Candle ART websites, certain functionalities on the page may not be possible.

Iris Candle ART uses services for visit analysis and tracking customer habits on the iriscandleart.com pages, such as Google Analytics. By using cookies, service providers can track user visits to our and other internet sites and, based on that, display Iris Candle ART paid advertisements or advertisements of other service users to the user. The user can stop displaying ads on the service provider’s page responsible for displaying ads.