General Terms and Conditions

I. Privacy Statement
II. General Terms and Conditions
III. Seller Information
IV. Product Features
V. Payment Methods
VI. Online Payment Security Statement
VII. Personal Data Protection
VIII. Delivery and Shipping
IX. Returns and Complaints
X. Unilateral Contract Termination
XI. Out-of-Court Dispute Resolution
XII. Cookies

I. Privacy Statement

Iris Candle ART craft is the owner of the website www.iriscandleart.com and all of its content.

II. General Terms and Conditions

The General Terms and Conditions enable the Customer to be informed about all circumstances of contracting, executing, and terminating the purchase contract via the online store www.iriscandleart.com. These general terms of sale apply to the entire offer range found in the online store www.iriscandleart.com and regulate the conditions of business and sale, ordering, payment, delivery, complaints and product returns, and the mutual relations and obligations of the Seller and the Customer.

The Seller is the craft Iris Candle ART.

The Customer is any legal or natural person who has business capacity and places an order through the online store www.iriscandleart.com.

The Customer is responsible for the accuracy and completeness of the data entered during purchase and registration.

The General Terms and Conditions form an integral part of the contract concluded at a distance along with the specifications and price of the purchased product, and ordering and contract conclusion will only be possible when the Customer confirms their agreement with them. The Seller reserves the right to modify these Terms at any time, and such modifications take effect upon publication on this website.

III. Seller Information

The craft Iris Candle ART for trade and services by selling through the online store www.iriscandleart.com acts in its own name.

Craft: Iris Candle ART

Headquarters: Našice

OIB (Personal Identification Number): 45194089559

Tax Number: HR45194089559

Business Bank: Erste Bank Croatia

IBAN: HR0824020061140536554

Address: Trg Dr. Franje Tuđmana BB, Našice 31500

Phone: +385 31 835 004

Mail: info@iriscandleart.com

Contact:

Phone: +385 31 835 004

Mail: info@iriscandleart.com

Branches: Trg Dr. Franje Tuđmana BB, Našice 31500

IV. Product Features

Products in the online store are presented with photographs, technical data, and descriptions.

Photos are illustrative in nature and may not always and in all details correspond to the order items and the appearance of products in reality, especially considering the settings of the monitor, smartphone, or other screens on which the Customer visits the online store.

Although we strive to provide the most accurate picture and description of products, we do not take responsibility for the complete accuracy of the data provided and the identity of the delivered with the display in the photographs. Deviations may occur due to the specifics of the items for sale and the materials from which some of the products displayed in the online store are made, and such deviations do not constitute a product defect. Data discrepancies do not represent a product defect. Product data are subject to system errors, website malfunctions, typographical errors, and similar.

Although we strive to prevent errors in product prices, they can still occur, and we do not take responsibility for the complete accuracy of the product prices listed. In case of an obvious and indisputable error in the listed price of a product due to a system error or some other mistake that the Customer could reasonably understand, Zlatni Trokut d.o.o. is not obliged to sell the product at the incorrectly listed price. In such a case, the Seller will inform the Customer as soon as possible and offer the product at the correct price or the possibility of canceling the order. Product prices are subject to system errors, website malfunctions, typographical errors, and similar.

In case of obvious errors or malfunctions regarding product data displayed on the online store www.iriscandleart.com, the Seller reserves the right to unilaterally terminate the contract.

V. Payment Methods

Payment for products is possible through:

cash on delivery
credit cards – Visa, VisaPremium, Mastercard, Maestro, Diners
online banking / bank transfer / general payment slip

VI. Online Payment Security Statement

When paying

on our online store, you use CorvusPay – an advanced system for secure acceptance of payment cards over the internet.

The CorvusPay system ensures complete confidentiality of your card and personal data from the moment you enter them into the CorvusPay payment form. Payment data is encrypted from your web browser to the bank that issued your card.

Our store never comes into contact with the complete data of your payment card. Also, the data is inaccessible even to the employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping them completely secure.

The form for entering payment data is secured with SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, i.e., operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity with a token or password.

Corvus Pay considers all collected information confidential and treats it accordingly. Information is used exclusively for the purposes for which they were intended. Your sensitive data is completely safe, and their privacy is guaranteed by the most modern protection mechanisms. Only the data necessary for the transaction to be carried out is collected in accordance with the demanding procedures for online payment.

Security controls and operating procedures applied to our infrastructure ensure the instantaneous reliability of the CorvusPay system.

In addition, by maintaining strict access control, regularly monitoring security and in-depth checks to prevent network vulnerabilities, and planning the implementation of information security provisions, the level of system security protection is continuously maintained and improved by protecting your card data.
Thank you for using CorvusPay!

Visa Secure MasterCard Identity Check Diners Safe Shopping

VII. Personal Data Protection

Personal data is considered to be all data that identifies the Customer (for example, name and surname, email address, residence address, etc.).

Processing of personal data is any action or set of actions performed on personal data, by automatic means or otherwise, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, and the implementation of logical, mathematical, and other operations with such data.

By registering on the online store www.iriscandleart.com, purchasing as a guest, or accessing the site, the Customer consents to the Seller processing his personal data. To make a purchase in the online store, registration is not mandatory. It is only necessary that in the first step of the checkout process, the Customer leaves a valid e-mail address (one to which he has access) so that the Seller can send the order confirmation to the same.

The Seller commits to protecting the privacy of personal data of all Customers and will handle them in accordance with the Personal Data Protection Act, or other applicable regulations. The Seller must not use the specified personal data unauthorizedly or make them available to third parties, except when a special law allows it or it is necessary for fulfilling contractual obligations.

All data about the Customer are strictly kept and are available only to employees for whom such data are necessary to perform the job. All employees of the company Zlatni Trokut d.o.o. and business partners are responsible for respecting privacy protection principles.

The craft Iris Candle ART commits to providing protection of the Customer’s personal data, by collecting only essential, basic customer/user data that are necessary for fulfilling obligations from the contract; informs customers about the way the collected data are used, regularly gives customers a choice about the use of their data, including the possibility to decide whether they want their name to be removed from lists used for marketing campaigns. If the Customer does not want the Seller to process his data in any way and requests data deletion, he must notify the Seller by sending an electronic message to the email address info@iriscandleart.com

VIII. Delivery and Shipping

The assortment from the online store www.iriscandleart.com is delivered throughout the Republic of Croatia, including the islands.

Delivery within the Republic of Croatia is free for orders over 50€.

For delivery outside the borders of the Republic of Croatia, please contact us by message on our Facebook or Instagram profile or email address info@iriscandleart.com

Products are delivered by own vehicles and courier services DPD, MBE, and Tisak Paket. Ordered products can also be personally picked up at our branches, with mandatory prior announcement and agreement.

Products are delivered or sent in original packaging. Depending on the order, delivery may be delivered in several packages. If it is about mismatched pieces that are not factory packaged, www.irisc

andleart.com carefully inspects and repackages the products so they arrive undamaged at the destination. When receiving the products, we kindly ask the Customer to inspect the box, and if any damage to the packaging that could cause damage to the contents of the box is noticed, please return it to the courier with a note about the damaged packaging. We will not be able to accept subsequent complaints.

When delivering the order, the courier will ask the Customer for a signature upon receipt of the package, and the invoice for the order will be handed over in person, placed in the box (depending on the type of delivery), or sent via email.

Delivery is carried out to the entrance of the house or building, and if it concerns hard-to-reach areas, the Seller reserves the right to make the delivery to that part where the delivery vehicle can pass without obstacles.

Every delivery is previously agreed with the Customer. If it concerns delivery by the Seller’s vehicles, the Customer will be contacted by the deliverer to agree on the exact time of delivery.

In case of failed delivery, previously agreed and confirmed by the Customer, the craft Iris Candle ART reserves the right to charge for the return of the package (if it concerns courier service) and charge for resending or redelivery according to the valid price list.

For packages that are outside standard dimensions and weight and require special handling, the craft Iris Candle ART reserves the right to charge an additional delivery fee regardless of the order amount.

Delivery for products in stock is a maximum of 7 working days (except for islands) although they most often arrive at the destination within 4 working days. Products ordered according to the customer’s wish have a delivery period of 30 working days. In case the requested product cannot be delivered within the agreed period, the craft Iris Candle ART will contact the Customer and give him an alternative delivery date with which the Customer can, but does not have to agree. If the Customer does not agree with the alternative delivery date, he has the right to change the subject of the order and/or cancel the order. In case of cancellation of the order, the Seller will return the Customer’s paid funds in the same way they were paid as soon as possible, and at most within 15 days.

In case the Customer is unable to take over the products when they are ready for delivery, the craft Iris Candle ART can take care of and store them for up to 30 days. For products that the Customer does not take over within 30 days, we do not take responsibility.

In case of withdrawal from taking over the products after notification that the goods have arrived at the warehouse of the craft Iris Candle ART, the Customer agrees to pay handling costs in the amount of 30% of the total order amount.

IX. Returns and Complaints

If you find a problem with the product, a flaw, or some deficiency of the product when receiving the order, please contact us immediately at the email address info@iriscandleart.com. We will respond to your complaint in the shortest possible time, and at most within 15 days from the day of receiving your complaint.

For material defects* of the product, the Seller is obliged to offer the Customer a replacement of the disputed part or the entire piece. If repair is not possible, the Seller will return the funds to the Customer in the same way they were paid.

Complaints can be made exclusively with the original invoice.

*MATERIAL DEFECTS

The Seller is responsible for material defects of the product.

A defect exists:

1. if the item does not have the necessary properties for its regular use or traffic,

2. if the item does not have the necessary properties for special use for which the Customer acquires it, which was known to the Seller or must have been known to him,

3. if the item does not have properties and qualities that are explicitly or tacitly contracted, or prescribed,

4. when the Seller has delivered an item that is not equal to the sample or model, unless the sample or model was shown only for informational purposes,

5. if the item does not have properties that otherwise exist in other items of the same type and which the Customer could justifiably expect according to the nature of the item, especially taking into account public statements of the Seller, the manufacturer, and their representatives about the properties of the item (advertising, marking of the item, etc.).

6. if the item is improperly assembled provided that the assembly service is included in the fulfillment of the sales contract,

7. if improper assembly is a consequence of defects in the assembly instructions.

The Customer is obliged to notify the Seller of the existence of visible defects within two months from the day when the defect was discovered, and no later than two years from the transfer of risk to the buyer.

When after the receipt of the item by the Customer

it turns out that the item has some defect that could not be discovered by usual inspection at the time of taking over the item, the Customer is obliged, under the threat of loss of rights, to notify the Seller about this defect within two months from the day when the defect was discovered.

The Seller is not responsible for defects that appear after two years have passed since the delivery of the item.

The rights of the Customer who timely notified the Seller about the existence of the defect expire after the expiration of two years, counting from the day of sending the notification to the Seller, except if the Customer was prevented from exercising them by the Seller’s fraud.

The Customer cannot request termination of the contract for minor material defects.

If the existence of a material defect is determined, the Seller may have one of the following obligations, all in accordance with the provisions of the Obligations Act according to the consumer’s choice:

1. removal of the defect,

2. delivery of another product without defects,

3. price reduction.

The Customer can terminate the contract only if he has previously given the Seller a subsequent appropriate term for the fulfillment of the contract.

The Customer can terminate the contract without leaving a subsequent term if the Seller, after being notified of the defects, informed him that he will not fulfill the contract or if from the circumstances of the specific case it is obvious that the Seller will not be able to fulfill the contract even in a subsequent term, as well as in case when the Customer cannot achieve the purpose for which he concluded the contract due to the Seller’s delay.

If the Seller does not fulfill the contract in the subsequent term, it is terminated by the law itself, but the Customer can maintain it if he immediately declares to the Seller that he keeps the contract in force.

The Seller is not responsible for damage to the Customer if it is a consequence of improperly assembled products.

When the Customer is a legal entity, the rules on material defect prescribed by the Law on Obligations apply to him.

Consumer’s liability for diminished value of the product
In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the Customer is responsible for any diminution in the value of the product resulting from the handling of the products, except for that handling which was necessary to determine the nature, characteristics, and functionality of the product.

If the product is returned defective, with greater damage or without parts and documentation, and if the missing parts are not delivered in a subsequent period of eight days, it is considered that the Customer did not fulfill the obligation to return the product, and the Seller is not obliged to perform a refund of the paid money.

If the Customer returns the product without the original packaging and/or with minor damages and/or with signs of use invoking the provisions on unilateral termination of the distance contract, due to which the Seller will not be able to sell the product as new, the damage to the value is preliminarily estimated at 40% of the paid retail price of the product.

By accepting these Terms of Business, the Customer agrees in advance that the mentioned amount of damage be deducted from the refund of funds. All damage exceeding this amount is considered greater damage, and the Seller is not obliged to perform a refund of funds.

X. Unilateral Contract Termination

The Customer has the right to unilaterally terminate the contract within 14 days without stating reasons.

To exercise the right to unilateral contract termination, the Customer must inform the Seller of his decision on unilateral termination of the contract before the expiration of the 14-day term with an unequivocal statement sent by mail to the company headquarters address Craft Iris Candle ART, TRG Dr. Franje Tuđmana BB, 31500 Našice or by email to the

email address info@iriscandleart.com, in which he will state his name and surname, address, telephone number or email address, and he may, at his own choice, use the form for unilateral contract termination.

A copy of the form for unilateral contract termination located below on our page can be filled out electronically and sent.

We will deliver the confirmation of receipt of the notification of unilateral contract termination to you without delay, by email.

The 14-day term starts from the day when the Customer or a third person designated by the Customer, who is not the carrier, was handed possession of the product.

If the Customer with one order orders several products that need to be delivered separately, i.e., if it is about products that are delivered in several pieces or several shipments, the 14-day term starts from the day when the Customer or a third person designated by the Customer, who is not the carrier, was handed possession of the last piece or the last shipment of products.

If the delivery of products through a certain period is contracted, the 14-day term starts from the day when the Customer or a third person designated by the Customer, who is not the carrier, was handed possession of the first piece or the first shipment of products.

If the Customer is not informed about the right to terminate the contract, the Customer’s right to unilaterally terminate the contract expires after the expiration of 12 months from the expiration of the 14-day term.

If the Seller delivered to the Customer a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract expires after the expiration of the term of 14 days from when the Customer received that notice.

The Customer returns the products or hands them over to us without delay, and in any case, no later than within 14 days from the day when he sent us his decision on unilateral termination of the contract. The Customer bears the direct costs of returning the products.

If the Customer unilaterally terminates this contract, the Seller will perform a refund of the money received from him. The Seller is not obliged to perform a refund of additional costs that are the result of the choice of the type of transport by the Customer. The refund of money will be performed without delay, and at most within 15 days from the day of receiving the returned products. The refund of money will be performed in the same way as the Customer performed the payment.

XI. Out-of-Court Dispute Resolution

With a special regulation of the European Union from February 15, 2016, disputes related to online shopping can be resolved with the help of the platform for online dispute resolution which you can access by clicking on the link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

So, if you encounter a problem during online shopping within the EU (defective product, inability to replace the product, etc.), you can submit your complaint in a faster and simpler way at the above link.

The platform for online dispute resolution is a single entry point that allows European consumers and merchants to resolve disputes around domestic and cross-border purchases over the internet. This is achieved by referring disputes to national bodies for alternative dispute resolution connected to the platform and selected by the member states according to quality criteria

Main features of the platform:

The platform is user-friendly and can be accessed from all types of devices. Consumers can fill out the complaint form on the platform in three simple steps. The platform provides users with the possibility to complete the entire dispute resolution process online. The platform is multilingual. A translation service is available on the platform to assist in disputes involving parties from different European countries.

XII. Cookies

To make your visit to the website www.iriscandleart.com as pleasant, functional, and convenient as possible, this website stores a certain amount of information, so-called cookies (cookies) on your computer. They serve to make the site work optimally and to improve your browsing and usage experience. By visiting and using this website, you agree to the use of cookies which can also be blocked. After that, you will still be able to browse the site, but some options will not be available to you.

What is a cookie?
A cookie is a piece of information stored on your computer, mobile phone, or tablet that can be delivered directly from the website you visit (first-party cookies) or in cooperation and for the needs of the website by a third party (third-party cookies). Cookies usually store your settings, website settings, etc. Once you open the website again, your internet browser sends back the cookies that belong to this website. This allows the site to display information tailored to your needs. Cookies can have a wide range of information, including a part of personal information. Such information can only be saved if you enable it. The website itself cannot gain access to information that you did not provide to it and cannot

access any other file on your computer.

How to disable them?
If you want to disable storing cookies on your computer, you can do it. The act of blocking could have a negative effect on the use of the website. To exclude cookies, it is necessary to adjust the settings and configurations of your internet browser. In the browser menu select help and information about cookies and follow the instructions.

What are temporary cookies?
Temporary cookies or session cookies are removed from the computer after closing the internet browser. With their help, websites store temporary data.

What are permanent cookies?
Permanent or saved cookies remain on the computer after closing the internet browser program. With their help, websites store data, such as login name and password, so you do not have to log in every time you visit a certain place.”
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